A little support.

Questions, a missing mark, or something that doesn’t feel right? Send a note.

chad@analyticsonthemove.com

My changes aren’t syncing

Check your connection and the sync status in the app. Edits are kept on the device before being sent. Use Retry if a sync error appears. Keep the app’s local data intact while changes are pending.

I can’t sign in

Google sign-in is available in the current development build. Apple sign-in is still being configured. Use the same sign-in account on each device to access the same journal.

My session expired

Sign in with the same account to recover unsent changes. Synced copies are cleared when you are signed out; pending edits stay on this device. To discard them instead, clear this site’s browser data or remove the mobile app’s local data. Native reminders are canceled when you are signed out; enable them again in Settings after signing in.

My reminder didn’t arrive

Reminders are delivered by the mobile app. Open Settings using the gear icon, enable your daily reminder, choose a time, and save. Check notification permissions in your device settings. Browser reminders are not supported.

I want to delete my account

Open Settings, choose Delete account, type DELETE, and confirm. This permanently removes your account and journal. If you cannot sign in, email support from your account address with the subject “Delete my Inkwell account.” Never send passwords or sign-in codes.

Reporting a problem

Tell us your device type, app version if available, what you expected, and what happened. Share screenshots only if you are comfortable with their contents; obscure private habit details.

This support page is a local draft. Public hosting is still to be finalized.